OrderingReturns |
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Placing an order
Ordering online with Sweater.com is easy. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. Simple!
Back to TopCanceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Back to TopSales tax
Sweater.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.
Back to TopSecurity
You bet! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.
Back to TopReturns
30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Sweater.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
Back to TopCredit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Back to TopReturn Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item
- All products must be returned in new condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return.
Unless your packing slip directs you to ship an item to a different address (and if so, follow such
directions), ship the return package to:
Returns Department
Sweater.com
1526-C Cloverfield Blvd.
Santa Monica, CA 90404
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Back to TopShipping
Shipping options
We currently offer three shipping options within the United States. You may choose UPS Home, UPS 2nd Day Air or UPS Standard Overnight Service. If you choose UPS Home most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days. With UPS 2nd Day most customers receive in just 2 to 3 Business days. Need it faster? UPS Overnight will deliver your order within 1 business day after we have filled your order. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
Back to TopShipping outside the United States
Sweater.com will ship your order to any location within the contiguous United States.
Back to TopShipping to a P.O. box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
Back to TopMiscellaneous
Contact Information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at Sweater.com (link to contact us). We would love to hear from you!
Back to TopProduct Warranties
Sweater.com wants you to be completely satisfied with your purchase. Unworn merchandise may be returned within 30 days of receiving the shipment for a full refund or an exchange. Please include your name and order number with the return. Your return may not be processed if we do not have all your information.
Customer is responsible for return shipping costs as well as products lost before they reach Sweater.com. We recommend that you insure your package and use a shipper, such as UPS or FedEx, where you can track your package.
Sizing
One Girl Who
